Most of us understand that we should delegate most tasks for maximum efficiency and throughput except the ones that only we can perform. However, the most common mistake of Delegation is Abdication, which is defined as blind trust plus giving up control.
So, how are we supposed to delegate without trusting and giving up control?
Well, the key here for Abdication is BLIND trust without a system of checks and balances for control.
Here are some examples:
Entrusting the billing clerk with all the billing without knowing the hows, whys, ifs, ands or buts.
As clinicians, we are so busy providing the best patient care that it is tempting to just “delegate” the billing tasks to a clerk. However, are the billings optimized or even proper? How about billing rejections or reductions from the billing source (Provincial Health Care or otherwise)? Who is there to follow up and remedy the situation so that they do not become write-offs or, more...